Terms and conditions of service.

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All contracts must be accompanied with a deposit of fifty percent of the price suggested by this guide.
These prices do not constitute a contract to perform any services for the fees published.
No work will proceed without prior acceptance to final costs by the owner of the stone and service purchaser if other than owner.
Prices do not include taxes, postage, packing, supply of gem material, jewellers or setters charges.
These prices are published as a guide only, actual costs are determined following examination of the stone and full restoration requirements of the owner.
For the purposes of this pricelist, specialty stones describe gems that are very large, very small, very soft, such as Apatite or hard, such as Sapphire and Ruby.
No guarantees can be given for the success of the restoration if the stone has received impact damage.
No responsibility can be taken for stones damaged in the recutting process that are a result of non-disclosed prior treatment.
All gems must be removed from settings before work can proceed and contracts received with stones still set may incur subcontracted jewellers and/or setters fees
Mounted cabochon stones that are required to be refinished in-situ can not expect a uniform restoration. In the event of dissatisfaction the stone must be removed for repolishing at the owners expense but all fees already paid will be applied to any additional costs.

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